Contact Our Aladdin Slots Support Team
How to contact us
For general support, email [email protected] or send a message through our Contact Us form. Live chat is available from 9am to 4pm, Monday to Friday. We aim to answer customer emails within two business days.
Please avoid sending follow-up emails or opening several email threads about the same question, as this can delay our response.
What we can help with
Our support team can help with:
- login and account details
- account closure and inactive accounts
- deposits, withdrawals and payment queries
- identity, address and payment-method verification
- bonuses, free spins and gameplay questions
- safer-gambling tools and self-exclusion
- technical issues while using Aladdin Slots
Our support team also passes personal-data questions to our Data Protection Officer, safer-gambling concerns to our safer-gambling team and deposit-limit increase requests to the team that handles them.
What to include
Give us enough detail to find the relevant account or transaction. Include your registered name or username, the date and approximate time of the issue, the payment or promotion involved, and a short description of what happened. For a technical problem, include the device and browser you were using.
Do not send your password, full payment-card details or card security code. Send verification documents only through a secure route that we ask you to use. If we request documents, make sure every image is clear and shows all four corners.
Complaints
For a formal complaint, write to our support team and say that it is a complaint. UK customers should submit a complaint within six months of the issue. Tell us what happened, when it happened, the account or transaction involved and the outcome you are seeking. Keep copies of your messages and any reference number we provide.
Our complaints team will acknowledge your complaint within 48 hours. We may ask for more information before investigating. We will provide our determination within eight weeks from the date you supply all requested information.
If we cannot resolve the complaint to your satisfaction, you may escalate it as a dispute after completing our internal complaints process. If we reach deadlock, or you do not receive a satisfactory resolution within eight weeks, UK customers may take the dispute to eGaming Compliance Services Limited, known as eCOGRA, for Alternative Dispute Resolution.
Safer-gambling contact
You can apply self-exclusion, financial limits or Take a Break through the responsible gambling area of Aladdin Slots. These tools are available without waiting for support. For further help, contact our support team.