Our Aladdin Slots Terms and Conditions

Who we are

Jumpman Gaming Limited runs Aladdin Slots. Our Great Britain licence is issued and regulated by the Gambling Commission. The account number is 39175. For customers outside Great Britain, we are regulated by the Alderney Gambling Control Commission.

You must be at least 18 years old and meet the legal gambling age where you live. We may ask for proof of age at any stage. Gambling can lead to losses, so only play with money you can afford to lose.

Your account

You may register one account. You must give us complete, accurate and current information and keep your username and password private. Please update your details when they change and contact us promptly if you suspect that someone else has used your account.

We may ask for documents to confirm your age, identity, address or payment method. We may also carry out source-of-funds, source-of-wealth and other due-diligence checks. Source-of-funds checks are separate from standard identity verification, even if you have already supplied identity documents.

Documents we may request include photo identification, recent proof of address and proof that a payment method belongs to you. Review of manually submitted documents may take as long as three working days.

If we cannot complete the required checks, we may restrict play, stop accepting deposits, hold a withdrawal while checks continue, suspend your account or close it. You must cooperate with reasonable requests for information.

Keeping your account secure

You are responsible for protecting your login details and for activity completed with them. Log out when you finish playing, especially on a shared device. Do not use systems designed to manipulate games, promotions or account controls.

You must not open multiple accounts, provide false details, exploit a technical fault, collude with another player, abuse a bonus or make a dishonest payment claim. If we reasonably suspect misuse, we may investigate, remove affected bonuses, void affected winnings, suspend or close an account, or report suspected unlawful activity to the relevant authorities.

Deposits and customer funds

The available currency for deposits and withdrawals is GBP. The minimum deposit per transaction is £10, although a particular promotion may require a different qualifying amount.

Every card or payment method must belong to you and be in the same name as your Aladdin Slots account. You may add up to three payment cards. You can deposit with a debit card, PayPal, Neteller or Skrill, and Paysafe Card and Pay by Mobile are accepted too.

We hold customer money in a client bank account separately from company funds. The stated protection level is Not Protected. This means that customer balances are not protected if the business becomes insolvent.

Withdrawals

You may request your full real-money balance in one transaction, subject to the withdrawal rules and any required verification, account-activity or due-diligence checks. Bonus funds cannot be withdrawn directly.

For a verified account, a withdrawal enters a 72-hour pending period. Once that period has ended, funds should normally arrive within one to three working days. A withdrawal can remain pending while identification documents are reviewed. If required documents are rejected, the pending amount is returned to your balance within 48 hours and we will ask you to provide suitable replacements.

Some payment methods, including Pay by Mobile, cannot receive withdrawals. A pending withdrawal may also affect access to promotions.

Bonuses and promotions

Each offer can have its own eligibility rules, qualifying deposit, expiry time, eligible games and award limits. Check the conditions presented with an offer before you claim it.

Unless the specific offer provides different terms, our general bonus rules include these conditions:

• Bonus funds have a 10x wagering requirement.
• Only wagers made with bonus money count towards that requirement.
• Real-money wagers do not reduce bonus wagering.
• A withdrawal before wagering is complete resets the remaining bonus balance to £0.00 and removes outstanding promotions.
• Bonus money cannot be withdrawn until the applicable wagering requirement has been completed and the permitted amount has converted to real money.
• Some games do not contribute towards wagering.

For an account that has made a deposit, the most that can convert from bonus money into withdrawable real money is the value of lifetime deposits, up to £250. For an account that has never deposited, the conversion limit is £50. Any bonus balance above the applicable limit is removed after conversion.

Promotional prizes generally must be claimed within seven days. Offer availability and game eligibility can change. Terms attached to a particular promotion take priority over the general summary above.

Inactive accounts

We treat an account as inactive after 365 consecutive days without a login. We will use the contact details registered to the account to notify you before that happens.

If an inactive account has a positive real-money balance, we may deduct a £5 administration fee every 30 days. Charges stop when the account no longer has a credit balance or when the real-money balance is restored after reactivation. Inactivity alone does not remove your right to a remaining real-money balance. We may require identity checks before reactivation or repayment.

Closing your account

You may ask us to close your Aladdin Slots account. An ordinary closure request is completed after a 72-hour period. Logging in during that period cancels the request. A closed account can later be reopened by contacting us or by requesting a link sent to your registered email address after entering your login details.

Ordinary closure is not self-exclusion. If you need to stop gambling, use Take a Break, self-exclusion or another safer-gambling control. Self-exclusion has stronger restrictions and cannot be ended during the selected term.

Changes and support

We may update account procedures, promotion rules and these terms. We will notify you before a material change takes effect and may ask you to accept it before continuing to play.

For account, verification, payment, withdrawal, bonus or gameplay help, use our Contact Us form or live chat. Live chat is available from 9am to 4pm, Monday to Friday. We aim to reply to customer emails within two business days.