How We Protect Your Privacy at Aladdin Slots
Who handles your information
Jumpman Gaming Limited runs Aladdin Slots and controls the personal information used to provide our gambling services. We keep personal information only for as long as the law requires.
Information we collect
The information we handle can include:
- registration details, contact details and your account credentials
- documents and information used to confirm your age, identity and address
- payment methods, deposits, withdrawals and transaction records
- gameplay, account activity and safer-gambling information
- messages you send to our support, complaints or safer-gambling teams
- technical information such as device and browser details, requested pages and access times
- cookie, analytics and advertising information
We may ask for photo identification, proof of address, proof of a payment method or source-of-funds information. You may also be asked for a selfie to confirm that you own an identity document.
Why we use it
We use personal information to create and manage your account, provide games, process deposits and withdrawals, answer enquiries and keep account records. We also use it to verify age and identity, meet ongoing due-diligence duties, prevent fraud, manage risk and support safer gambling.
Registration details may be checked through authorised credit reference agencies to confirm identity and card information. We may use Google Analytics to understand how our site is used and Google Ads for advertising personalisation. We may also communicate with you about other services using our licence and platform.
When we share information
We may give necessary information to trusted service providers that support our software and games, payments and banking, checks on identity, and the prevention of fraud and other risks. We require suitable security and privacy arrangements when these services are used.
We may disclose information to public authorities, including the police or gambling regulators, when we must do so to meet a legal obligation.
How we protect information
We store verification documents securely and treat them as confidential. A dedicated team reviews information provided for continued play. We also use a secure third-party provider for some identity-document checks.
Protect your username and password and do not share them with anyone. Send verification documents only through a secure upload route that we ask you to use. Never send passwords, full card details or card security codes in an ordinary support message.
Your choices and privacy rights
You can manage cookies through your browser, change Google advertising preferences and install an opt-out add-on for Google Analytics. You can also ask us about the personal information connected with your Aladdin Slots account and how it is handled.
Send personal-data questions or requests to exercise an applicable privacy right to our support team, who pass them to our Data Protection Officer. Include enough information for us to identify your request, but do not include your password, full card details or unnecessary identity documents in the first message.
For a general account question, use our Contact Us form or contact customer support. We aim to answer customer emails within two business days.