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Our Responsible Gambling Support at Aladdin Slots

Keep gambling manageable

Gambling should be paid entertainment, not a way to earn money or solve financial problems. Every wager can lose. Decide what you can afford before playing and pay attention to both the money and time you spend.

Take action if you spend more than intended, chase losses, borrow money to gamble, miss bills, hide your spending or find it difficult to stop. Our safer-gambling tools are available through the responsible gambling area of Aladdin Slots and can be applied without waiting for customer support.

Financial limits

We offer gross deposit limits and net deposit limits over daily, weekly or monthly periods. A gross limit counts the deposits made during the selected period without reducing the total when you withdraw. A net limit subtracts eligible withdrawals made during the same period from your deposits.

The strictest active limit applies. Unused allowance does not carry into the next period. A daily period runs from 00:00 to 23:59 GMT, a weekly period runs from Monday 00:00 to Sunday 23:59 GMT and a monthly period follows the calendar month.

You can reduce a limit immediately. A cooling-off period of 24 hours applies before you can increase or remove one. You must then log in and confirm the change. If you do not confirm it, your existing limit stays in place.

Deposit limits can apply across Aladdin Slots and other accounts we identify as yours across our services. To request a limit increase, contact our support team with your most recent monthly payslip, your most recent bank statement and the limit you are requesting.

Reality Check

Reality Check reminds you how long your session has lasted. Its timer begins when you place your first wager and the reminder returns at the interval you selected.

When the reminder appears, you can continue playing, review your transaction history or log out. Use it as a decision point to check the time spent and your gambling transactions before continuing.

Take a Break

Take a Break temporarily prevents play at Aladdin Slots. Available periods include 24, 48 or 72 hours, one, two or three weeks, one month, or another period up to six weeks.

Your account becomes available for gameplay automatically when the chosen break ends. A break does not remove your account balance or prevent required verification. If you need a longer or wider restriction, self-exclusion may be more suitable.

Self-exclusion

Self-exclusion lasts for at least six months. It applies across all accounts we identify as yours across our services, and we apply the restriction within 24 hours. You cannot cancel it during the selected term or use another account with us while it is active.

At the end of the chosen period, your account remains inaccessible until you ask us to reopen it. A further one-day cooling-off period applies before access is restored. Any remaining real-money balance can be returned, subject to the necessary verification checks.

Ordinary account closure is different from self-exclusion. Choose self-exclusion when your purpose is to stop gambling. You can apply it through our responsible gambling tools or email [email protected] with the length of time you want your account to remain inaccessible.

GAMSTOP

We are integrated with GAMSTOP, the free self-exclusion service for online gambling businesses licensed in Great Britain. It is available to UK customers and provides broader coverage than a break limited to Aladdin Slots.

GAMSTOP matches accounts using the personal details supplied when you register with it. Keep those details complete and current. While excluded, do not register a new account, use an existing account or attempt to bypass the restriction.

Support for you

If you are worried that gambling is becoming too much, contact our support team or use our Contact Us form and we will pass your message to our safer-gambling team. For an immediate restriction, apply the appropriate tool directly through your account.

Specialist support is available from:

You can also use filtering tools, including blocking software identified by GamCare, to restrict gambling content. Combining account controls with practical steps such as removing gambling apps and asking someone you trust for support can create more distance from gambling.

If you or someone else is in immediate danger, contact the emergency services.

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